Answer:

If for some reason you were not able to cancel your subscription and stop recurring charges from your Mindvalley Account Dashboard as mentioned in this here, just drop us an email through our Contact Form including Cancel: Subscription Name in your email.

Answer:

I am Nicoleta from Customer Happiness Team. I have the power of bringing light to any issue you might have. :)

Unexpected charges are just as bittersweet as a rainstorm on your wedding day. We would never intend to charge you without your permission so in case your bill doesn’t reflect what you expected, it’s likely that one of the following happened:

Your subscription is still active
You can double check whether your subscription is still active or inactive at the Billing section of your Profile in your Mindvalley account. This friendly guide will show you the way how to cancel your subscription!

Last minute heads-up
If you canceled your subscription just before the renewal date, it is possible that the payment has gone through because of the difference between our time zones. It’s time we have a chat!

Please drop us a few lines through our Contact Form and tell us the name of the program you discontinued.

Once you submit your message somebody from our superhero team will get back to you to save your day, as always! Because we care :)

Answer:

Hey, it is me Ibtehal from the Customer Happiness Team. I love the wisdom life provides me every day and part of this beauty is helping people to grow because it adds to me equally as it does to them!

 

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You see, our subscriptions work as an access to a private library just like, for example, Netflix.  So, when you pay for it, you are not purchasing the content itself, you are purchasing the right to access the content temporarily and binge watches it as many time as you like.

These subscriptions are paid for a monthly access, and for this reason, we cannot refund these recurring payments. We try to be as crystal clear about this as we can on our sales pages so I hope it doesn’t come as a shock to you.

If you select the Annual Plan, you’ve got 30 risk-free days to test drive all your Tribe Membership features, connect with the Tribe, and enjoy the discounts. If in this time you’re not madly in love with the experience, we’ll refund you in full. Please submit the Refund Request Form.

In case you would like to cancel a subscription, this article will be your best friend in the process!

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Something to cheer you up…

When you came here, you were probably seeking ways to become the next best version of yourself, didn’t you? We love people like you who are passionate about their own growth and so here is a surprise for you: A free course on Unstoppable Self Confidence to get you closer to your dreams ;) Enjoy!

Answer:

                                                     

Hi! Austeja here, glad to be assisting you with this! 

You're here because you can't log in to your Mindvalley account. We apologize for the inconvenience. But no worries! Please look at the following to solve the issue: - 

1. Have you entered the right login details?

First, make sure that you enter the email ID on our login page which you provided when you signed up. If you are not sure about your password then you can reset by clicking on the Forgot Password? The link just below the Login button. In case your email does not arrive in your inbox please go to point 3 and 4. Bear with me, it’s worth it. I promise.

2. Is your internet connection doing okay?

If there is an error message on the page which says things like "Page is inaccessible or Page cannot be found" then in human language it probably means that your connection is not stable. Try restarting your internet or wait for a while until it returns to its forte.

3. Have you tried using Chrome?

Believe me or not, Chrome is the best choice for your surfing adventures on the internet and our programs work the best in this browser. Safari, Mozilla Firefox, and Internet Explorer are also good choices but if you want a sure bet, go for Chrome. You can download it here.

4. Have you tried clearing your cookies?

Cookies in your browser are pieces of information like credit card details, login name, and password etc. that your browser remembers on certain pages so that you don’t have to.

Sometimes, however, they assume that they know everything better than you (mind you, they are not as smart as humans after all) and so it is necessary to clear them once in a while. Read this article and clearing your cookies will be a piece of cake :)

Alternatively, you can try logging in in Incognito mode with the help of this article.

5. Nothing works?

Our team of Support Agents is always around to help you in absolutely anything you need! Please fill in this Contact Form and tell us more about the issue you have faced! Screenshots are would be much appreciated. 

Please tell us:

• What was the error message you saw?
• What steps have you already taken? (Because you are awesome.)
• What device are you using (laptop, phone, tablet, etc.)? Which brand and model?
• What operating system are you using?
• What internet browser are you using to login?
   

Once you submit your message, someone will contact you no longer than 48 hours (2 business days). 

Thank you for being a part of the Mindvalley Academy community!

Answer:

I am Vykintas from Customer Happiness Team. Eternal legacy along a happiness journey is my vision for life - following this direction every day from 5:00 am onwards. :)

Welcome to the Mindvalley community! We are thrilled to know that you joined us for this beautiful journey of mindful learning and growth and we are here to guide you to finally enter the realms of your brand new Mindvalley Account!

After you signed up for one of our courses, we send you an email right away with the subject line "Your Mindvalley Login Details".

If you cannot find this email, that might be for one of these reasons:

Spam box issues: It’s worth checking your junk folder as well. If you find our email there, all you need to do is to whitelist our email ID so that you won’t miss out on anything in the future!

You used another email address: If you use multiple email addresses, you might be checking another inbox?​​​​​​​

The transaction was unsuccessful: Please check your bank statement and in case the payment didn’t go through, just give it another try, or check out this Article!​​​​​​​

Your email address looks a bit funny: If you typed your email in a rush, maybe there is a typo in it which prevents our email to be delivered to you. In this case, Please shoot a mail to one of our rockstar Customer Happiness Agents by filling our Contact Form. Don’t worry, we don’t bite! Share with us the full name you signed up with and the correct email ID, and we will use our ninja skills to find your lost account so that you can start taking your course and skyrocket towards your dream!

Answer:

I am Vykintas from Customer Happiness Team. Eternal Legacy along a happiness journey is my vision for life - following this direction every day from 5:00 am onwards. :)

If you are eligible for a refund, or if you filled up this Refund Form once you claim it and receive an acknowledgment from our support angels, it should take between 3-5 business days for the money to reach your bank account. 

In some instances, it may take up to 7-10 business days. But we will make sure you receive your refund earliest possible.

Please note, that for the physical packages, we require that you first send the package back to us before we process your refund (read more on returning physical packages here).

Answer:

I am Hazel from Customer Happiness Team. I'm eccentric, enthusiastic traveler, peace seeker, a believer that Love conquers all. There is nothing more fulfilling than being responsible for someone else's happiness, that's why I have this job. :)

If you are reading this, you have probably requested a refund using this Refund Request Form lately from one of our rockstar support agents. It usually takes 5-7 business days from the time we confirm your refund until the amount lands on your account. If you are still waiting longer than expected, keep calm and read on!

Did you pay with PayPal?

Please head over to PayPal and check if the amount has arrived in your PayPal account. If this is not the case, take a look at your pending payments. At times, PayPal requires you to claim the amount transferred to you so you will need to click on the link in the email you have received from PayPal.

Did you pay with a credit card? 

This is a bit tricky. If you been waiting for more than 7 working days for your refund, it’s time we have a chat! Please drop us a few lines through our Contact Form and tell us about the program you asked to be refunded.

Once you submit your message somebody from our support team will get back to you to you, as always! 

Answer: When you select your billing country in the checkout, the taxes are automatically included on the checkout page once you select your country. We do have a disclaimer on our sales page that mentions EU customers will be charged VAT, but we cannot put the specific price on that page since most of our customers will not be charged tax, and the remaining ones will be charged different amounts.

If your billing address is in the EU, on the checkout page the price of the program that you want to purchase will update to include the VAT rate for that country. 

If you have a valid VAT number, you can be exempt from the VAT. We have a section in all of our checkout pages where you can input your VAT number.  This will automatically exempt you from the VAT and bring the tax charged down to zero. For more information on VAT exemption, please contact the tax agency of your country.  

By the way, you can read more in this Article why you have been charged VAT.

If you have a valid VAT ID and you have already completed the purchase please submit a request via the Contact Form and we will assist you with the adjustment of the amount.​​​​​​​

Answer:

I am Toma from Customer Happiness Team. I'm a slightly optimistic, highly social, inspiration-driven geek with a liking for pancakes, team sports, and basic math problems.

If you made an in-app purchase, that’s a bit tricky because Apple and Google have their own refund policies which we cannot control from our end. Nevertheless, it shouldn’t be a problem once you scroll through their helpful guides for iOS here and for Android here.

We apologize for any inconvenience caused!

For refunds of purchases made on our website, this article will be your best buddy in the process!

Thank you so much for taking the time to try our program. Here at Mindvalley, we put our hearts into our products and services. It means a lot to us that you gave it a shot and we hope that you will not stop on your journey of growth here.

We'll be here if you need anything else! Just simply fill in our Contact Form to reach us.