Answer:

If for some reason you were not able to cancel your subscription and stop recurring charges from your Mindvalley Account Dashboard as mentioned in this here, just drop us an email through our Contact Form including Cancel: Subscription Name in your email.

Answer:

I am Nicoleta from Customer Happiness Team. I have the power of bringing light to any issue you might have. :)

Unexpected charges are just as bittersweet as a rainstorm on your wedding day. We would never intend to charge you without your permission so in case your bill doesn’t reflect what you expected, it’s likely that one of the following happened:

Your subscription is still active
You can double check whether your subscription is still active or inactive at the Billing section of your Profile in your Mindvalley account. This friendly guide will show you the way how to cancel your subscription!

Last minute heads-up
If you canceled your subscription just before the renewal date, it is possible that the payment has gone through because of the difference between our time zones. It’s time we have a chat!

Please drop us a few lines through our Contact Form and tell us the name of the program you discontinued.

Once you submit your message somebody from our superhero team will get back to you to save your day, as always! Because we care :)

Answer:

Hey, it is me Ibtehal from the Customer Happiness Team. I love the wisdom life provides me every day and part of this beauty is helping people to grow because it adds to me equally as it does to them!

 

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You see, our subscriptions work as an access to a private library just like, for example, Netflix.  So, when you pay for it, you are not purchasing the content itself, you are purchasing the right to access the content temporarily and binge watches it as many time as you like.

These subscriptions are paid for a monthly access, and for this reason, we cannot refund these recurring payments. We try to be as crystal clear about this as we can on our sales pages so I hope it doesn’t come as a shock to you.

If you select the Annual Plan or Annual or Lifetime plan, you’ve got 30 risk-free days to test drive all your Tribe Membership features, connect with the Tribe, and enjoy the discounts. If in this time you’re not madly in love with the experience, we’ll refund you in full.

In case you would like to cancel a subscription, this article will be your best friend in the process!

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Something to cheer you up…

When you came here, you were probably seeking ways to become the next best version of yourself, didn’t you? We love people like you who are passionate about their own growth and so here is a surprise for you: A free course on Unstoppable Self Confidence to get you closer to your dreams ;) Enjoy!

Answer:

                                                     
I am Austeja from Customer Happiness Team. I am a personal development junkie passionate about books, traveling, and meaningful conversations.

So you say you were all ready to take a leap in your personal transformation but couldn’t log in to your Mindvalley account? I get it. Technology stood in between you and your dreams but fret not, we have created this article so you can start learning in a jiffy! Let’s start right here…

1. Have you entered the right login details?

First, make sure that you enter the email ID on our login page which you provided when you signed up. If you are not sure about your password then you can reset by clicking on the Forgot Password? The link just below the Login button. In case your email does not arrive in your inbox please go to point 3 and 4. Bear with me, it’s worth it. I promise.

2. Is your internet connection doing okay?

If there is an error message on the page which says things like "Page is inaccessible or Page cannot be found" then in human language it probably means that your connection is not stable. Try restarting your internet or wait for a while until it returns to its forte.

3. Have you tried using Chrome?

Believe me or not, Chrome is the best choice for your surfing adventures on the internet and our programs work the best in this browser. Safari, Mozilla Firefox, and Internet Explorer are also good choices but if you want a sure bet, go for Chrome. You can download it here.

4. Have you tried clearing your cookies?

Cookies in your browser are pieces of information like credit card details, login name, and password etc. that your browser remembers on certain pages so that you don’t have to.

Sometimes, however, they assume that they know everything better than you (mind you, they are not as smart as humans after all) and so it is necessary to clear them once in a while. Read this article and clearing your cookies will be a piece of cake :)

Alternatively, you can try logging in in Incognito mode with the help of this article.

5. Nothing works?

I know, I know, it’s annoying. But this is why our Award Winning Customer Service Team is always around to help you in absolutely anything you need! Please fill in this Contact Form and tell us more about the issue you have faced! Screenshots are bonus points! ;)

Please tell us:

• What was the error message you saw?
• What steps have you already taken? (Because you are awesome.)
• What device are you using (laptop, phone, tablet, etc.)? Which brand and model?
• What operating system are you using?
• What internet browser are you using to login?
   

Once you submit your message somebody from our superhero team will get back to you to save your day and make sure that you can access your account all the life-changing courses in your library! Because we care :)

Thank you for being a part of the Mindvalley Academy community!

Answer:

I am Vykintas from Customer Happiness Team. Eternal legacy along a happiness journey is my vision for life - following this direction every day from 5:00 am onwards. :)

Welcome to the Mindvalley community! We are thrilled to know that you joined us for this beautiful journey of mindful learning and growth and we are here to guide you to finally enter the realms of your brand new Mindvalley Account!

After you signed up for one of our courses, we send you an email right away with the subject line "Your Mindvalley Login Details".

If you cannot find this email, that might be for one of these reasons:

Spam box issues: It’s worth checking your junk folder as well. If you find our email there, all you need to do is to whitelist our email ID so that you won’t miss out on anything in the future!

You used another email address: If you use multiple email addresses, you might be checking another inbox?​​​​​​​

The transaction was unsuccessful: Please check your bank statement and in case the payment didn’t go through, just give it another try, or check out this Article!​​​​​​​

Your email address looks a bit funny: If you typed your email in a rush, maybe there is a typo in it which prevents our email to be delivered to you. In this case, Please shoot a mail to one of our rockstar Customer Happiness Agents by filling our Contact Form. Don’t worry, we don’t bite! Share with us the full name you signed up with and the correct email ID, and we will use our ninja skills to find your lost account so that you can start taking your course and skyrocket towards your dream!

Answer:

I am Navid from Mindvalley Customer Happiness Team. I love socializing, good music, movies, books and a cloudy day at the forest. Hope this article will help you. :)

Have tried the instructions in this article and you still see some unwanted emails in your inbox, we can try another way. Let’s see which one of these two sounds familiar?

I have unsubscribed from all Mindvalley emails but I am still getting emails about an upcoming masterclass

There are two ways you can unsubscribe from Mindvalley emails. You might find that you have unsubscribed from all mailing lists on our page for Managing Email Settings when you followed the steps in this article.

However, if you have signed up for a free masterclass with us you might receive emails with the access link and reminders of the online event. In case you changed your mind and you would not like to get updates about the event anymore, here is what we need to do...

Open the email about the webinar update and scroll to the end, then click on this link:

Almost there. This link will take you to a page where you need to hit the Unsubscribe Button.

Aaand you are done! No more emails, I promise!

I have tried going through these steps from my mobile, but it didn’t work

You see, this is one of those things that is just much easier to be done from the desktop. We treasure our phones as our best friends nowadays, but sometimes they give up on us.

Give it a try from your laptop or computer! I hope that’s not too much to ask :)

Still. Receiving. Emails. Meh.

First of all, I am sorry. We don’t like spam either and we believe that we share meaningful content that helps people become a better version of themselves. If you would like to stop receiving emails, we understand and we would really like to help! Drop us a few lines through our Contact Form and tell us more about the issue you have faced by answering these questions - screenshots are bonus points! ;)

• Any error message you noticed?
• On which date did you receive the emails after trying to unsubscribe?
• What was the subject line of these emails?
• Which email ID did you see as a sender?

Once you submit your message somebody from our superhero team will get back to you to save your day, as always! Because we care :)

Answer:

I am Hazel from Customer Happiness Team. I'm eccentric, enthusiastic traveler, peace seeker, a believer that Love conquers all. There is nothing more fulfilling than being responsible for someone else's happiness, that's why I have this job.
 

You have hit the unsubscribe button but all you saw was an unfriendly error message staring right back at you? That’s not cool. Let me help you!

And probably you have tried the steps in this Article. Please drop us a few lines through our Contact Form and send us:

• The screenshot of the error message
• The link from where you are trying to unsubscribe

Once you submit your message somebody from our superhero team will get back to you to save your day, as always! Because we care :)
 

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We at Mindvalley adore people who invest time and energy in growing into the person they always dreamed to be! As a sign of our love, we have something awesome for you: A free mini course on Intuition. Hope you’ll like it :)

Answer:

                                                  
I am Nicoleta from Customer Happiness Team. I have the power of bringing light to any issue you might have. :)

You’ve had enough interaction with our little Facebook bot and now you’d like to part ways (unsubscribe)? We are sad to hear this, but we respect your decision!

Here are two ways to unsubscribe from our Facebook bot:

 

1. Just write STOP in the chat box with our bot and hit send. Then you will receive Unsubscribe message, like in the video above. Click on that and you will be unsubscribed from the bot. 
2. Or Access the bot Menu, then choose Help and then Manage Subscriptions.

That’s it! Have a day full of sunshine and keep spreading positive vibes!