We try to make refunds and exchanges as easy and hassle free as possible. You can refund any program or event ticket by clicking the button below and filling out the refund form:
First - Know the Program You Want to Exchange or Refund
Mindvalley has four levels of programs depending of depth and level of advancement. Each level has a slightly different refund policy.
Level 1: Subscriptions like Mentoring or App Subscriptions.
Subscriptions work exactly like Netflix. Many of our subscriptions have a 7-day trial. You can activate a trial and then cancel anytime within 7 days at no charge. If you activate your trial using your iPhone or Android phone you can cancel yourself using the FAQ here.
If you purchased from the web, you can cancel your trial or next billing anytime. Find the instructions here.
Level 2: Quests and Classic Courses
All Classic Courses have a 30-day refund policy. You can get a full refund at any time within 30 days from the purchase date. You can also choose to exchange a program to another program during this time.
Quests are special programs where you start the learning adventure with some 1000+ other students on a SPECIFIC date. It's a new approach unique to Mindvalley and simulates real world learning. You can refund your Quest anytime during the first 10 days from the start of the Quest.
This means if you purchase on Nov 1 and your Quest starts Dec 10, you can actually refund anytime before Dec 20 (10 days from start).
Here's a Quick Summary:
- Quests - 10 days from program start date (Day 1 of the Quest)
- Courses - 30 days from the date of purchase of respective program
Level 3: Refunding a Degree of Mindvalley University Online Annual Membership.
You can cancel your annual membership within 10 days of purchasing Mindvalley University Online to get a full refund.
When you cancel your subscription renewal to Mindvalley University Online, you will be able to keep your Quests and remaining credits and you will not be charged for the following subscription period. However, you will need to use the remaining credits by the end of the subscription period or they will expire. You can cancel your MVUO subscription renewal in your Mindvalley account's Billing section.
You are only allowed to cancel your enrollment to a selected Quest within 10 days of the selected Quest’s start date. When you cancel your enrollment, you will receive your credit back that you may use for a different Quest.
Level 4: The Mindvalley Global Campus
Global Campus is membership to our global events around the world including A-Fest and Mindvalley University City Campus.
Membership is $995 a year and by invite or application only. You can cancel your Year 2 membership at any time.
You can also refund a ticket to any major event up to 45 days before the event starts. This means you can buy a ticket to City Campus for June 25 2020 this year. And still refund it all the way till May 10 2020 if you suddenly can't make the trip.
This means you're always safe against sudden unexpected plans that might prevent you from attending a seminar long in the future.
We have a special email to use for our Global Campus members to reach support, just email email@example.com
How to Get Your Refund
The easiest way to get a refund is to fill out the Refund Request Form here:
Eligible requests will be processed within 3 - 5 business days as long as it is within the refund time frame. You can also contact our customer support by clicking the "CHAT" button at the bottom right of the page.
Don't worry if you don't get a reply by a human instantly. As long as you post your refund request within the refund period, you're good.
Note: For In-App purchases made in Google Play or Apple App Store, please refer to their corresponding articles (Google Play & App Store), as Apple and Google have their own refund policies which we cannot control from our end.